GDPR Information
Your rights under the General Data Protection Regulation
Our Commitment to GDPR
VelocityPulse is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR and outlines your rights.
Data Controller
Velocity EU Ltd is the data controller for personal data collected through VelocityPulse.
Contact: dpo@velocitypulse.io
Velocity EU Ltd
United Kingdom
Legal Basis for Processing
We process your personal data based on:
- Contract: Processing necessary to provide VelocityPulse services
- Legitimate Interest: Service improvement and fraud prevention
- Consent: Marketing communications (where applicable)
- Legal Obligation: Tax and accounting requirements
Your Rights Under GDPR
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You have the right to request restriction of processing of your personal data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format.
Right to Object
You have the right to object to processing of your personal data in certain circumstances.
Right to Withdraw Consent
Where we rely on consent, you have the right to withdraw it at any time.
Data Transfers
Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Network monitoring data is retained for 1 year. Account data is deleted within 30 days of account closure.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us at:
Email: dpo@velocitypulse.io
We will respond to your request within 30 days. You also have the right to lodge a complaint with your local supervisory authority.