Privacy Policy
Last updated: January 2026
1. Introduction
VelocityPulse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our network monitoring service.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information.
Usage Data
We automatically collect information about how you use VelocityPulse, including device information, IP addresses, browser type, and pages visited.
Network Data
Our agents collect network device information including device names, IP addresses, MAC addresses, and status information. This data is used solely to provide you with network monitoring services.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve VelocityPulse
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns
- Detect and prevent fraud and abuse
4. Data Retention
We retain your network monitoring data for 1 year. Account information is retained for as long as your account is active. When you delete your account, we delete your data within 30 days.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS 1.3), encryption at rest, and access controls.
6. Third-Party Services
We use the following third-party services:
- Stripe for payment processing
- Zoho for customer support
- Cloud hosting providers for infrastructure
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent at any time
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@velocitypulse.io
Velocity EU Ltd
United Kingdom